Please read the privacy policy carefully before using this website.

Purpose of this Policy  

Brainwise Psychology is committed to protecting your privacy. This privacy policy will explain and describe how we use the personal information we collect from you when you use our website.

1. Relevant Laws and other Documents

The website is bound by the legal requirements of the Commonwealth Privacy Act 1988, the Australian Privacy Principles 2014 and the Australian Psychological Society – Code of Ethics (2007).

2. What is personal information? 

Personal information is any information which identifies you or could reasonably be used to identify you.

3. Data Collection

We collect and process the following data about you:

• Information you provide by filling in forms on our website. This includes information provided at the time of submitting your contact form, operating system and internet protocol address.

• Details of your visits to our website and the resources that you access.

4. Use of Data

We use your information to:

• Address any enquiries provided by filling in forms on our website. 
• Provide information and services that you request, or (with your consent) which we think may interest you.

• Ensure that content from our site is presented in the most effective manner for you and for your computer.

5. Data Protection

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

6. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and improves our site.

7. Third Parties

We do not share your data with third parties except as required by law.

8. Emergency/Crisis Services  

Please be aware the Brainwise Psychology website is not a crisis service or after-hours service. In the event of an emergency or if there is an immediate threat of harm to you or others please contact:

• Emergency (Police/Ambulance/Fire) – 000
• Your nearest Hospital Emergency Department
• Lifeline 24/7 Support – 13 11 14
• Suicide Call Back Service – 1300 659 467
• Mental Health – 1800 011 511
• Beyond Blue – 1300 226 636

Although we endeavour to respond within three business days to emails and forms, we cannot guarantee this timeframe and take no responsibility for the safety or wellbeing of potential clients. By using this website (including your submission of information to the website), you acknowledge that you have read and accepted these terms.

9. Limits to Confidentially

Information provided and gathered on this website is strictly confidential. No information gathered by using this website may be released to others without written consent from you. The only time your information can be released is as mandated by law. In accordance with professional responsibilities and/or legislation, mental health professionals are required by law to reveal information obtained without your consent. Please note the following exceptions to confidentiality: 

• Current abuse or threat of abuse of a child.
• A risk of serious harm to yourself or someone else.
• Details of a serious offense under the Major Crimes Act
• Information requested by a subpoena from the court of law.

10. Your Rights

You have the right to request access to, delete, or correct any personal information we hold about you. If you wish to exercise any of these rights, please contact us at info@brainwisepsych.com.au. 

11. Contact Us

If you have any questions or comments regarding this website, please feel free to contact us here or get in touch with us via info@brainwisepsych.com.au.

Last updated: 01 June 2024.